Environmental : Difficult to define reasons such as people working during hard times.
Traditional engagement : Willingness to spend discretionary effort.
Enablement : Having necessary resources to do the job.
Energy : Having employee friendly work environment.
Engaged employees don’t just work for earning income or promotion, but they put in sincere efforts for the success of company and are proud to work there.
Having engaged employees results in higher service, increased quality and productivity leading to higher customer satisfaction, which in turn leads to increased sales and higher profits, which leads to higher shareholder returns.
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